Refund Policy
At Digitizing Studio, we are committed to providing high-quality digitizing services and ensuring customer satisfaction. Please review our refund policy carefully to understand the conditions under which refunds may be issued.
Conditions for Refund Eligibility:
We consider refund requests under the following circumstances:
Order Cancellation:
If an order is canceled within placement and provided that no work has commenced on the order, you will receive your refund back.
Accidental Double Payment:
If you accidentally paid us twice for the same order due to transaction error or by mistake, we'll promptly process a refund for the duplicate payment.
Delivery of Incorrect Product:
If the final digitized file delivered is not what was ordered (e.g., incorrect format, wrong design, or significant deviation from the approved digitized proof due to our error). Our quality guarantee means we take responsibility for our mistakes.
Partial or Full Refund:
In cases where correction is not feasible or satisfactory, we may offer a partial or full refund for the affected portion of the service.
Situations Where Refunds Will Not Be Granted:
We generally do not issue refunds for the following reasons:
Change of Mind:
Once an order has been placed and work has begun, or the final product has been delivered, refunds will not be issued due to a change of mind.
Dissatisfaction with Design (After Approval):
If the buyer has approved the design or digitized proof before final production or delivery, refunds will not be granted based on subsequent dissatisfaction with the design. We encourage thorough review of all proofs.
Customer Error:
Refunds will not be issued if the issue stems from incorrect information or specifications provided by the customer.
No Returns of Digital Files:
As our services result in digital files, there is no physical product to "return." Once digital files are delivered to you, they are yours to keep.
Important Considerations for the Refund Process:
Customer Participation:
To facilitate a refund, buyers must actively participate in the process by providing necessary information, proofs, and clear communication regarding the issue.
Custom Digitizing:
Because our digitizing services create personalized, custom designs and products like custom embroidery designs just for you, they can't be returned or refunded once we've started work or delivered the final product. This is because we can't resell custom items to other customers.
Right to Refuse
Digitizing Studio reserves the right to refuse any refund claim that does not meet the criteria specified in this policy. Our goal is to handle all requests fairly and efficiently while maintaining the integrity of our services.
Direct Communication for Refunds:
For all refund inquiries, please contact us directly. We cannot process requests made by third parties (e.g., friends, family, or legal representatives).
Missing Your Refund:
If your refund hasn't appeared, first check your bank account and then contact your credit card company, as both may have processing delays. Next, reach out to your bank regarding their typical refund processing times. If you've completed these steps and still don't see your refund, please email us at info@digitizingstudio.com for assistance.
Refund Processing Time
Please allow up to 7 working days from the date we approve your refund request for processing.
How to Request a Refund:
To request a refund, please contact our customer support team at info@digitizingstudio.com within days of the issue arising. Please provide your order number, invoice and a detailed explanation of the reason for your refund request. We will review your request and respond within 3-5 business days. We'll notify you via email whether your request has been approved or rejected based on our policy.
This policy aims to ensure transparency and fairness for both our customers and our company in accordance with US law. We strive to provide exceptional products and services and are committed to resolving any concerns in a just manner.